Elevate your customer conversations beyond analysis. Empower every agent with Automated Agent Coaching and deliver precise AI Feedback.
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Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."
Automate personalized agent coaching, gain immediate insights into an agent conversation, send targeted feedback, and automatically assign agents the next logical steps.
Don't wait for post-call analysis. Invest in real-time agent guidance.
Pinpoint areas of concern that impact customer experience and send targeted agent feedback.
Convin's AI feedback can be customized according to your unique business needs and requirements.
Give quality scores and feedback across customer-preferred support channels.
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
