Automated Quality Assurance for Call Center Agents

Eliminate random sampling and human bias by trusting QA automation. Proactively improve agent performance with automated quality assurance software.

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Why do contact centers need QA automation?

  • Increase call audit coverage to 100%.
  • Eliminate manual scoring by reducing human dependency.
  • Fastrack feedback and boost agent productivity by 3X.
  • Reduce average handle time by 56 secs.
  • Uncover bottlenecks and compliance violations timely.
  • Enable auditors to review 5X more conversations manually.

"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."

Shanti Oppenheimer
Care Connection

"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."

Shanti Oppenheimer
Care Connection

AI-powered quality assurance software for omnichannel contact centers.

Perform automated quality assurance on agent calls, chats, and email conversations to evaluate and generate true performance gaps.

Efficient Conversation
Evaluation

Shift from random and smaller sampling size to 100% conversation samples.

Track Compliance Adherence

Pin-point non-compliant behavior while sorting good performers from the haystack.

Produce Actionable
Insights

Make objective decisions and fill agent gaps with auto-generated QA reports.

Feedback on Omnichannel
Conversations

Give quality scores and feedback across customer-preferred support channels.

Enterprise-grade security & trust

GDPR-ready
CCPA Compliant
HIPAA Complaint
SOC 2 Type II Compliant
ISO 27001 Compliant

Why customers love us?

Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Alex Siegler

Head of Strategic Alliances & Sales Operations
Place Technology

We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.

Convin assists in eliminating manual QA and adopting efficient QA automation.

Tap into automated contact center quality assurance and experience the evolution.

See a Demo

Convin assists in eliminating
manual QA and adopting
unbiased agent evaluation.

Tap into automated quality assurance and experience
the evolution.

Book a Demo
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