Automatically identify and address skill or will issues while leveraging AI-driven omnichannel quality assurance for unbiased scoring and detailed insights to drive business growth.
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Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
AUTOMATED QUALITY ASSURANCE
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
AUTOMATED AGENT COACHING
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
real-time Agent Assist
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
LEARNING MANAGEMENT SYSTEM
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
Automate personalized agent coaching, gain immediate insights into an agent conversation, send targeted feedback, and automatically assign agents the next logical steps.
Don't wait for post-call analysis. Invest in real-time agent guidance.
Pinpoint areas of concern that impact customer experience and send targeted agent feedback.
Convin's AI feedback can be customized according to your unique business needs and requirements.
Give quality scores and feedback across customer-preferred support channels.
Convin provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Convin eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Convin has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin has significantly sped up the sales process and decreased manual labor.
