AI Phone Calls: Accelerate Business, Slash Costs, and Grow Faster

Leverage enterprise-grade AI Voice Agents to automate customer calls without human intervention. Engage your audience with personalized, multilingual conversations while seamlessly handling routine interactions.

Fast-Track Business Success with AI Phone Calls

100

Inbound/ Outbound Call Automation

Lower Manpower Requirement

Reduction in Errors & Inaccuracies

Reduction in Operational Costs

Increase in Sales Qualified Leads

Jump in Conversions

What is an AI Phone Call?

AI phone calls use virtual agents powered by artificial intelligence to handle inbound and outbound customer interactions over the phone. These virtual agents engage with customers through natural, human-like conversations, responding to queries, resolving issues, and providing information in real-time, often in the customer’s preferred language.

Real-World AI Phone Call Applications

Lead Qualification and Intent Matching

Qualify leads by assessing intent and prioritizing high-value opportunities. Ensure your team focuses on the prospects most likely to convert.

Appointment booking and Scheduling

Automatically schedule appointments and send reminders to reduce no-shows, ensuring seamless coordination and improved efficiency.

Handle Inquiries

Address customer inquiries instantly with AI-driven responses, providing consistent support 24/7 and enhancing overall satisfaction.

Follow-Up Calls

Automate follow-ups with personalized calls, keeping customers engaged and informed at every stage of their journey.

These are a few ways Convin’s AI Phone Calls can automate routine conversations. You can customize and build an AI Agent that suits your unique scenarios!

Core Capabilities Powering AI Phone Calls

Multilingual AI Agent

Supports multiple languages, empathizes interruptions, and provides real-time language interpretation for seamless conversations.

LLM-Powered Natural Language Understanding

Enhance interactions with advanced LLM. Deliver context-aware, personalized human-like conversations, leveraging multilingual understanding and low-latency Natural Language Processing (NLP).

Seamless Handoff to a Live Agent

Automatically transfer the call to a live agent when the lead shows interest, ensuring a smooth transition and personalized follow-up.

Post-Call Actions

Automatically send follow-up messages via WhatsApp or email, sharing relevant details like itineraries, tickets, or appointment confirmations.

Interruption Management

Handle interruptions like background noise or sudden queries with ease, ensuring the AI remains on track and delivers accurate responses without confusion.

Post-Call Actions: What Follows After the Conversation?

Automated CRM Updates

Key customer details like date, amount, budget, timeline, or customer preferences are automatically captured, extracted from calls, and accurately synced to your CRM. Extracted and compiled data provides meaningful insights that enable better follow-up calls.

Automated Follow-ups

The Voicebot schedules follow-up calls or messages tailored to customer needs, ensuring timely, relevant engagement every time.

Automated Campaigns

Based on call insights, the Voicebot can trigger actions like sending WhatsApp messages, SMS alerts, or emails to keep customers informed.

Identify Lead Interest

The system automatically assigns a lead score based on the conversation, identifying high-potential customers for follow-up and nurturing.

Identify Customer Satisfaction (CSAT)

A CSAT score can be calculated to gauge overall customer sentiment, helping you evaluate service quality and address any concerns with the customer or AI agent.

AI Summarization

Get an automated summary of the entire call—including key discussion points and next steps—so you can quickly review and act on critical information.

How to Build a Custom AI Phone Agent in 5 Steps

Identify Your
Use Cases

Analyze your customer interactions with Convin's AI insights to uncover the most impactful call types to automate for your business.

Design a Tailored
Virtual Agent

Leverage Convin’s advanced conversational AI tools to create a lifelike, goal-driven virtual agent that aligns with your unique business objectives.

Choose a Voice That
Fits Your Brand

Select from a range of voice styles and tones to ensure your AI agent perfectly matches your brand and resonates with your customers.

Test and Refine the
Virtual Agent

Run automated quality assurance tests to fine-tune your virtual agent’s performance, ensuring it meets your standards before going live.

Integrate Seamlessly
with Your Systems

Connect Convin’s AI Phone Agent effortlessly with your CRM, dialers, and other tools using pre-built integrations and flexible APIs.

Trusted by B2C Leaders Who Get It.

“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”

Preeti Singh

Quality Assurance Lead

Read Casestudy

Preeti Singh

Quality Assurance Lead

Read Casestudy

INDUSTRY

Consumer Electronics

CONTACT CENTER SIZE

350+

FOUNDED

2011

"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."

Preeti Singh

Quality Assurance Lead

Read Casestudy

Mohit Sidhwani

Head of Customer Experience

“It's like having a virtual assistant for every rep and manager.”

Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.

Nithin S

Senior Executive, Fyers

Convin.ai has transformed our audit process.

The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.

Naresh C

Quality executive, Vyapar

“Convin.ai makes reporting effortless — with expert support every step of the way.”

From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."

Suraj M

Quality Analyst, Bombay shirt company

Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.

Preeti Singh

Quality Assurance Lead

Read Casestudy

Alex

Head of Strategic Alliances & Sales Operations

INDUSTRY

Software (B2B SaaS & Professional Services)

CONTACT CENTER SIZE

2000+

RATING

9/10

Convin has been instrumental in automatically scoring our call conversations for our inbound call center, allowing us to provide more consistent and insightful feedback to our agents. It has helped us quickly identify coaching opportunities, spot emerging trends and agent pitfalls with missed scripting phrases, as well as provide additional valuable KPI insights for qualitative scoring. Something that used to take a team additional hours of input can now be done in a fraction of the time within one platform.

Rachael

Director, Customer Success

“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”

Preeti Singh

Quality Assurance Lead

Read Casestudy

Preeti Singh

Quality Assurance Lead

Read Casestudy

INDUSTRY

Consumer Electronics

CONTACT CENTER SIZE

350+

FOUNDED

2011