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Blogs
Case Studies
Podcasts
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Blogs

Agent Assist

Using Real-Time Agent Assist for Perfect First Calls

Rimlee Patgiri
April 26, 2024
6
min read
Agent Assist

Understanding Live Agent Support and how Supervisor Assist can Assist Agents

Madhuri Gourav
April 26, 2024
8
min read
Contact Center

Discover the Right Insurance Call Center Software to Improve Compliance

Madhuri Gourav
April 26, 2024
8
min read
Agent Assist

Enhancing Call Center Productivity with Live Agent Support

Abhishek Punyani
April 25, 2024
8
min read
Contact Center

Real-Time Monitoring Benefits in Remote Insurance Call Center Jobs

Abhishek Punyani
April 25, 2024
9
min read
Agent Assist

Elevate Customer Support Experience: The Power of Live Agent Assist

Abhishek Punyani
April 24, 2024
13
min read
Contact Center

Why Insurance Call Center Services Must Adopt Real-Time Monitoring Today?

Madhuri Gourav
April 24, 2024
7
min read
Contact Center

The Critical Role of Brand Reputation in Securing Quality Real Estate Leads

Madhuri Gourav
April 23, 2024
8
min read
Contact Center

Enhancing Customer Experience with Call Center Software for Insurance

Abhishek Punyani
April 23, 2024
15
min read
Agent Assist

2024’s Top Real-Time Monitoring Tools for Effective Agent Tracking

Madhuri Gourav
April 22, 2024
6
min read
Contact Center

Real-Time Monitoring Example in Banking

Abhishek Punyani
April 22, 2024
8
min read
Contact Center

Mastering Real-Time Monitoring: A Comprehensive Guide for Call Centers

Abhishek Punyani
April 22, 2024
12
min read
Contact Center

2024's Top Call Center Statistics: Trends and Insights

Madhuri Gourav
April 22, 2024
8
min read
Contact Center

The Leading Causes Behind Misselling in Financial Sector & How Convin is Fixing It

Madhuri Gourav
April 19, 2024
10
min read
Contact Center

Enhance Caller Engagement With Effective Scripts for Life Insurance Call Center

Madhuri Gourav
April 19, 2024
10
min read
Contact Center

Understanding the Difference Between Regulation and Compliance in BFSI

Abhishek Punyani
April 19, 2024
8
min read
Contact Center

10 Essential Call Center Insurance KPIs for 2024

Abhishek Punyani
April 19, 2024
10
min read
Contact Center

10 Important Regulations For Insurance Call Center Outsourcing Strategies for 2024

Madhuri Gourav
April 16, 2024
8
min read
Contact Center

Best Practices for Health Insurance Call Center Cold Scripts

Abhishek Punyani
April 16, 2024
12
min read
Contact Center

Explore 5 Ways Call Centers Promote Recognition With Brand Reputation Examples

Madhuri Gourav
April 16, 2024
7
min read
Contact Center

Exploring Call Center Outsourcing Services for the BFSI Industry

Abhishek Punyani
April 16, 2024
10
min read
Contact Center

Increase Insurance Revenue by 23% with Real-Time Monitoring Tools

Madhuri Gourav
April 12, 2024
6
min read
Contact Center

The Importance of Reputation Management in Financial Services

Abhishek Punyani
April 12, 2024
10
min read
Agent Assist

Real-Time Supervisor Assist: The Complete Guide to Empower Supervisors

Rimlee Patgiri
April 12, 2024
8
min read
Agent Assist

Reduce Customer Escalations In Insurance Call Center With Live Assist

Madhuri Gourav
April 11, 2024
10
min read
Contact Center

7 Primary Approaches for Compliance And Regulation in Insurance

Madhuri Gourav
April 11, 2024
8
min read
Contact Center

Mastering Positive Brand Reputation with Real-Time Monitoring

Abhishek Punyani
April 11, 2024
10
min read
Contact Center

Which Regulations and Compliance Requirements Control The US Banking Sector?

Madhuri Gourav
April 10, 2024
7
min read
Contact Center

6 Dynamic Ways Call Centers Elevate Your Online Reputation Management

Abhishek Punyani
April 10, 2024
12
min read
Contact Center

Decoding CES: Defining a Good CES Score

Abhishek Punyani
April 9, 2024
7
min read
Contact Center

Is Big Data + Generative AI Customer Service a Major Advancement for the Financial Sector?

Madhuri Gourav
April 9, 2024
6
min read
Contact Center

Cracking The Distinctive Metrics Between NPS and Customer Effort Score Survey

Madhuri Gourav
April 8, 2024
8
min read
Contact Center

What is churn in call center business and 7 Ways to Reduce Customer Churn

Madhuri Gourav
April 8, 2024
5
min read
Contact Center

What Is Customer Effort Score and How Does it Work?

Abhishek Punyani
April 8, 2024
10
min read
Contact Center

Why Does Your Call Center Need a Call Tracking App?

Abhishek Punyani
April 8, 2024
14
min read
Contact Center

What Exactly is Keyword Spotting in Speech Recognition Software?

Rimlee Patgiri
April 5, 2024
6
min read
Contact Center

Mastering Online Reputation: A Guide for Agents

Abhishek Punyani
April 4, 2024
10
min read
Contact Center

10 Essential Online Reputation Management Strategies for Small Businesses

Abhishek Punyani
April 4, 2024
12
min read
Contact Center

Top 10 Customer Service Automation Software to Streamline Your Operations in 2024

Madhuri Gourav
April 3, 2024
8
min read
Contact Center

7 Interesting Strategies to Use Customer Experience Automation in 2024

Madhuri Gourav
April 3, 2024
6
min read
Agent Assist

Role of Real-Time Agent Assist in Overcoming BFSI Challenges

Madhuri Gourav
April 3, 2024
10
min read
Contact Center

Phone Call Tracking Software Explained: A Comprehensive Guide

Abhishek Punyani
April 2, 2024
15
min read
Contact Center

Understanding Customer Experience Automation Tools

Abhishek Punyani
April 2, 2024
13
min read
Contact Center

Mastering Call Tracking Software: A Comprehensive Guide

Abhishek Punyani
April 1, 2024
15
min read
Contact Center

Is Your Digital Reputation Ready for a Multi-Channel World?

Madhuri Gourav
April 1, 2024
8
min read
Contact Center

How to Use Automated Coaching to Monitor Call Center Coaching Trends and Changes?

Madhuri Gourav
March 28, 2024
10
min read
Agent Assist

How Real-Time Monitoring is a Game-Changer for New Agents?

Rimlee Patgiri
March 27, 2024
8
min read
Contact Center

33 Best Customer Service Survey Questions

Abhishek Punyani
March 27, 2024
15
min read
Contact Center

Master Your Sales with the Ultimate Dashboard Guide

Madhuri Gourav
March 27, 2024
8
min read
Contact Center

Guarding Your Online Image Simplified with Online Reputation Monitoring

Madhuri Gourav
March 27, 2024
6
min read
Contact Center

18 Essential Sales Report Examples for Dynamic Sales Teams

Abhishek Punyani
March 26, 2024
10
min read
Contact Center

Join the New Sales Coaching Revolution: Reason Why Your Agents Will Cheer

Madhuri Gourav
March 22, 2024
10
min read
Contact Center

Skyrocket Sales With the Ultimate Sales Call Tracking Software

Madhuri Gourav
March 22, 2024
7
min read
Contact Center

Uncover the Power of Phone Call Tracking for Explosive Business Growth

Madhuri Gourav
March 22, 2024
8
min read
Contact Center

Step-by-Step Conflict Resolution Process to Navigate Disputes in Call Centers

Madhuri Gourav
March 21, 2024
9
min read
Contact Center

Mastering Customer Service Satisfaction Survey Analysis

Abhishek Punyani
March 21, 2024
14
min read
Contact Center

Revolutionize Your Sales Strategy with Expert Sales Data Analysis

Abhishek Punyani
March 21, 2024
15
min read
Contact Center

Maximizing Sensitive Data in Call Centers with Redaction Software

Rimlee Patgiri
March 20, 2024
5
min read
Contact Center

Questions to Ask and Why in a Customer Service Questionnaire

Madhuri Gourav
March 20, 2024
8
min read
Contact Center

17 CSAT Questions That Skyrocket Your Customer Satisfaction

Madhuri Gourav
March 20, 2024
6
min read
Contact Center

Uncover the Importance of Call Center Business Continuity Plan

Madhuri Gourav
March 19, 2024
7
min read
Contact Center

Combat Agent Churn for Improved Contact Center Stability

Madhuri Gourav
March 19, 2024
6
min read
Agent Assist

Agent Assist vs. Real-Time Guidance: Key Differences

Abhishek Punyani
March 15, 2024
10
min read
Contact Center

Crafting Your Contact Center Emergency Response Plan

Abhishek Punyani
March 15, 2024
12
min read
Contact Center

Understanding Sales Analysis Techniques and Lead Qualification

Madhuri Gourav
March 14, 2024
6
min read
Contact Center

Consider These Top Sales Reporting Software Used in Call Centers

Madhuri Gourav
March 14, 2024
7
min read
Contact Center

Top Gen AI and Security Concerns in Contact Centers | ChatGPT

Abhishek Punyani
March 13, 2024
10
min read
Contact Center

The Ultimate Guide to Sales Reports and its Automation

Abhishek Punyani
March 13, 2024
13
min read
Contact Center

Explore Revenue Opportunities Using ChatGPT Contact Center Technology

Rimlee Patgiri
March 13, 2024
8
min read
Contact Center

10 Innovative Ways to Use Generative AI for Automated Customer Support in Contact Centers

Madhuri Gourav
March 12, 2024
10
min read
Contact Center

Understanding Inbound Sales Reports: What Do They Entail?

Madhuri Gourav
March 12, 2024
5
min read
Contact Center

Exploring Human-AI Collaboration: Synergy Between Humans and Machines

Abhishek Punyani
March 11, 2024
14
min read
Contact Center

Essential Guide to Call Center Service Level Standards

Abhishek Punyani
March 11, 2024
14
min read
Contact Center

A Deep Dive into the Application of Call Center Quality Management with Generative AI

Madhuri Gourav
March 8, 2024
14
min read
Contact Center

Save Big on Outsourcing: Essential Call Center Pricing Guide

Madhuri Gourav
March 8, 2024
10
min read
Contact Center

Lead the Pack with America's Top Call Center Outsourcing Companies

Madhuri Gourav
March 8, 2024
7
min read
Contact Center

Advantages and Disadvantages of Contact Center Outsourcing

Abhishek Punyani
March 7, 2024
10
min read
Contact Center

Harnessing Machine Learning (ML) in Customer Service

Abhishek Punyani
March 7, 2024
14
min read
Contact Center

Secret Behind Sudden Drop in Escalation Calls in e-Retail Call Center

Rimlee Patgiri
March 6, 2024
7
min read
Contact Center

Next-Gen Customer Service with Generative AI for Superior Support

Madhuri Gourav
March 6, 2024
8
min read
Contact Center

Create Winning Customer Experience Strategy with Generative AI

Madhuri Gourav
March 6, 2024
8
min read
Contact Center

Unveiling the Key Differences between LLM and Generative AI

Abhishek Punyani
March 5, 2024
10
min read
Contact Center

How ChatGPT Revolutionizes Customer Service in 2024: (Tips, Insights & Real-Life Examples)

Abhishek Punyani
March 5, 2024
14
min read
Contact Center

Support Templates for Authentic Customer Engagement and Relationships

Madhuri Gourav
March 4, 2024
8
min read
Contact Center

What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?

Madhuri Gourav
March 4, 2024
8
min read
Contact Center

Advanced Analytics and Machine Learning in Call Centers

Abhishek Punyani
March 1, 2024
15
min read
Contact Center

Call Center vs. BPO Call Center Companies Explained

Abhishek Punyani
March 1, 2024
15
min read
Contact Center

Protecting Data with Generative AI Security in Contact Centers

Madhuri Gourav
March 1, 2024
15
min read
Contact Center

Power of Data Mining for Business Intelligence–Learn from a Travel Giant

Rimlee Patgiri
February 29, 2024
7
min read
Contact Center

Choosing the Right Tech Between Conversational AI and Generative AI

Madhuri Gourav
February 29, 2024
10
min read
Contact Center

21 Undiscovered Use Cases of Gen AI in Customer Service

Madhuri Gourav
February 29, 2024
10
min read
Contact Center

Scaling New Heights: Mastering Customer Queries with Generative AI

Abhishek Punyani
February 28, 2024
15
min read
Contact Center

Understanding the Difference: Generative AI vs Conversational AI

Abhishek Punyani
February 28, 2024
12
min read
Contact Center

Transforming Customer Experience with Deep Learning

Abhishek Punyani
February 27, 2024
15
min read
Contact Center

10 Effective Strategies for Utilizing Video and Voice Call Recordings in Customer Service

Abhishek Punyani
February 27, 2024
12
min read
Contact Center

Unveiling Sentiment Analysis with Gen AI: Benefits & Applications

Madhuri Gourav
February 27, 2024
10
min read
Contact Center

Unveiling ChatGPT: The Ultimate Generative AI Solution

Madhuri Gourav
February 27, 2024
8
min read
Contact Center

Addressing Customer Success Challenges with Customer Support Tools

Madhuri Gourav
February 23, 2024
10
min read
Contact Center

Exploring Phone vs Video Call Recording: Key Differences

Abhishek Punyani
February 23, 2024
10
min read
Contact Center

Top 10 Call Recording Services for Call Centers

Madhuri Gourav
February 23, 2024
11
min read
View All

Case Studies

SaaS - Health, Wellness and Fitness

Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.

Carestack
September 21, 2023
Computer Software

Place improves deal size by 74% by adding Convin’s conversation intelligence to its sales stack.

Place
September 21, 2023
View All

Podcasts

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Episode 37: How is AI driving quality management transformation in contact centers?

Ashish Santhalia
March 27, 2023
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Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.

Ashish Santhalia
February 28, 2023
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Episode 35: How to revolutionalize customer experience in a Healthcare contact center.

Ashish Santhalia
July 12, 2023
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Episode 34: Typical quality management problems that contact centers need to fix in 2023.

Ashish Santhalia
July 12, 2023
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Episode 33: How to improve contact center interactions with AI?

Ashish Santhalia
July 12, 2023
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Episode 32: How does software technology help you create the perfect contact center setup?

Ashish Santhalia
July 12, 2023
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Episode 31: How to overcome top Account Management challenges in 2022?

Team Convin
July 12, 2023
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Episode 30: The ultimate sales hack: try being human.

Team Convin
July 12, 2023
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Episode 29: How can organizations effectively use partnership selling in 2022?

Team Convin
July 12, 2023
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Episode 28: How to Leverage Video to directly increase sales in 2022?

Team Convin
July 12, 2023
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Episode 27: How to Create a Sales Playbook for SaaS Startup serving Mid Market Segment?

Team Convin
July 12, 2023
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Episode 26: How to Generate Inbound Sales Leads with LinkedIn Social Selling?

Team Convin
December 13, 2022
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Episode 25: How to Improve your Sales Team's Performance?

Team Convin
July 12, 2023
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Episode 24: How can B2B Sales Teams have Highly Effective Demo Calls?

Team Convin
July 12, 2023
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Episode 23: Ace Gap Selling Like a Pro

Team Convin
July 12, 2023
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Episode 22: Why is Sales Considered Icky?

Ashish Santhalia
July 12, 2023
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Episode 21: The Top Programs to Scale B2B Prospect Meetings

Team Convin
July 12, 2023
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Episode 20: How not to fail when Cold calling C-suite Executives?

Ashish Santhalia
July 12, 2023
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Episode 19: Spilling the Secrets of a Great Discovery Call

Ashish Santhalia
July 12, 2023
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Episode 18: The ins and outs of Enterprise Sales in the B2B SaaS industry

Ashish Santhalia
July 12, 2023
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Episode 17: Importance of bridging the gap between sales and marketing

Ashish Santhalia
July 12, 2023
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Episode 16: How can early SaaS startups book more meetings from outbound sales?

Ashish Santhalia
December 13, 2022
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Episode 15: Top sales mistakes every early-stage startup makes and how to avoid them?

Ashish Santhalia
July 12, 2023
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Episode 14 - How to use Videos to Ace Virtual Selling in 2022?

Ashish Santhalia
December 13, 2022
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Episode 13 - How to increase your Sales training ROI?

Ashish Santhalia
December 13, 2022
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Episode 12 - How to build and ideal sales tech stack?

Ashish Santhalia
July 12, 2023
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Episode 11 - How to use the right messaging to move stalled deals forward?

Ashish Santhalia
July 12, 2023
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Episode 10 - What is Sales Enablement and how to design a high-performing Sales Enablement program for remote sales teams?

Ashish Santhalia
July 12, 2023
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Episode 9 - How to close more deals with effective negotiation?

Ashish Santhalia
July 12, 2023
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Episode 8: The Power of Educating Prospects in their Buying Process

Ashish Santhalia
July 12, 2023
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Episode 7: How to handle Objections Effectively?

Ashish Santhalia
July 12, 2023
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Episode 6: How can sales professionals leverage The Art of Social Selling?

Ashish Santhalia
December 13, 2022
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Episode 5: How can salespeople use Market Intelligence to sell more in 2021?

Ashish Santhalia
December 13, 2022
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Episode 4: How can effective communication lead to better outcome in sales?

Ashish Santhalia
July 12, 2023
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Episode 3: How can founders make sales for their SaaS startup?

Ashish Santhalia
December 13, 2022
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Episode 2: How can Sales Managers and leaders effectively coach their AE teams?

Ashish Santhalia
July 12, 2023
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Episode 1: How can SDR leaders ramp up new hires in less than 60 days?

Ashish Santhalia
July 12, 2023
View All

News

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How can Artificial Intelligence for customer support assist businesses?

The Times of India
November 14, 2022
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Conversation AI strengthening and transforming BFSI Customer Support Evolving Customer Support Landscape in BFSI: Powered by conversation AI

Durgesh Choudhary
November 11, 2022
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How AI-driven win-loss deal analysis is changing the face of customer interactions

Bharat Patidar
October 19, 2022
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The Customer Sensitive Analysis Bomb: Never leave a negative customer experience unresolved

The Times of India
September 19, 2022
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The Rise of AI in Customer Service

CXO Outlook
September 16, 2022
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Ashish Santhalia, CEO, featured in TOI: Soon, you may not know if you are talking to a human

Times of India
September 7, 2022
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30 Startups To Watch: The Startups That Caught Our Eye In July 2022

Inc42
August 9, 2022
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New tech on the block: Cleantech, SaaS, FinTech, brand creation, insuretech

The Tech Panda
July 25, 2022
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Conversation Intelligence Platform Market Size In 2022

Digital Journal
July 25, 2022
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In An Increasingly VUCA World, AI & Big Data Assisted Selling Is Crucial For Businesses Across Sectors

Business World
July 25, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Prime View
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Open PR
July 9, 2022
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Convin dispatches AI-fueled specialist help stage for banks and monetary establishments

Up Plus
July 9, 2022
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Convin launches AI-powered agent assist platform for banks and financial institutions

Corp Story
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Chennai Plus Online News
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Business News This Week
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Mangalore Mirror
July 9, 2022
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Convin launches AI-powered agent assist platform for BFSI companies

My Times Now
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

india press release
July 9, 2022
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Convin launches AI-powered agent assist platform for BFSI companies

Thelocalreport
July 9, 2022
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Convin launches AI-powered agent help platform for BFSI firms

The Nations
July 9, 2022
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Convin launches AI-powered agent assist platform for banks and financial institutions

July 6, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

APN NEWS
July 6, 2022
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Convin launches AI-powered agent assist platform for BFSI companies

Mint
July 6, 2022
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Convin announces the launch of a first of a kind AI platform that reimagines virtual assisted selling

Dehli Daily Times
May 20, 2022
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Convin announces the launch of a first of a kind AI platform that reimagines virtual assisted selling

IQ Stock Market
May 20, 2022
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Convin announces the launch of a first of a kind AI platform that reimagines virtual assisted selling

India Business Daily
May 20, 2022
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Convin Introduces Envisioned Assisted Selling Platform for Businesses

AZO Robotics
May 20, 2022
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Convin.ai secures Rs 16 crore in seed round led by Kalaari Capital

CNBC TV18
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

TECH ADVISOR
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

PC GAMER
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

PCWorld
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

Macworld
April 27, 2022
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Convin - The Platform That Reimagines Virtual Assisted Selling For Businesses, Has Raised $2.1M In Seed Funding From Kalaari Capital

TheStreet
April 27, 2022
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Virtual Assisted Selling Platform Convin.ai Raises Rs.16 Cr in Seed Round Led by Kalaari Capital

IndianWeb2
April 27, 2022
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[Funding roundup] Cubyts, Baaz, Convin, and TeaMonk raise capital

Yourstory
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

CISON PR Newswire
April 27, 2022
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Mercado global de Plataforma de inteligencia de conversación Impulsores clave, restricciones y oportunidades, pronóstico de los principales líderes para 2022-2030

Revista Crossover
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Global Conversation Intelligence Platform Market 2022 to 2031 Analysis

Ripon College Days
April 27, 2022
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Conversation Intelligence Platform Convin Raises Rs 2.5 Crore from Titan Capital, 9 Unicorns

IndianWeb2
May 31, 2021
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STARTUP DIGEST: Convin raises Rs 2.5 crore from Titan Capital & 9Unicorns

CNBC TV18
May 31, 2021
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Conversation intelligence platform Convin raises Rs 2.5 crore from Titan Capital

CIO Elets
May 31, 2021
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[Funding alert] Conversation intelligence platform Convin raises Rs 2.5Cr from Titan Capital, 9Unicorns

Daily Hunt
May 31, 2021
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Convin raises Rs 2.5 crore from Titan Capital, 9Unicorns

The Economic Times
June 2, 2021
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Conversation intelligence platform Convin raises INR 2.5 crore from Titan Capital, 9Unicorns

CRN
May 31, 2021
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Conversation intelligence platform Convin raises INR 2.5 crore from Titan Capital, 9Unicorns

Express Computer
May 31, 2021
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Titan Capital, 9Unicorns back Convin; Accio Robotics, Jobsgaar, others raise capital

Tech circle
May 31, 2021
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Convin Raises Rs 2.5Cr From 9Unicorns, Titan Capital

BW Disrupt
May 31, 2021
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[Funding alert] Conversation intelligence platform Convin raises Rs 2.5Cr from Titan Capital, 9Unicorns

Your Story
May 31, 2021
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[Funding alert] Conversation intelligence platform Convin raises Rs 2.5Cr from Titan Capital, 9Unicorns

Yahoo
May 31, 2021
View All

Ebooks

Ebook

How to sell faster in 2022?

Ebook

How to sell to the C-suite executives without getting stressed out?

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Ebook

Expert Plan for a Successful Sales Call

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Ebook

Want to leverage video to increase sales in 2022?

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View All

Research Room

Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
8
min read
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
10
min read
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
6
min read
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
7
min read
Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
8
min read
Convin's Research Room

Features Of Revenue Intelligence For A Growing Business

Abhishikha Chatterjee
August 18, 2022
10
min read
Convin's Research Room

Sales Growth Metrics - KPIs and Metrics and how to measure?

Abhishikha Chatterjee
August 18, 2022
9
min read
Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

Abhishikha Chatterjee
August 18, 2022
8
min read
Convin's Research Room

Impact of sales training on sales readiness - A Sales Report

Aarti Nair
June 22, 2022
8
min read
Convin's Research Room

Sales statistics that will help you sell bigger, better, and more in 2022

Aarti Nair
April 7, 2022
8
min read
View All

Data Story

Data Story

Elevate Conversion Rates with Targeted Agent Coaching Strategy

Team Convin

May 31, 2023

View All

Blogs

Agent Assist

Using Real-Time Agent Assist for Perfect First Calls

Rimlee Patgiri
April 26, 2024
6
min read
Agent Assist

Understanding Live Agent Support and how Supervisor Assist can Assist Agents

Madhuri Gourav
April 26, 2024
8
min read
Contact Center

Discover the Right Insurance Call Center Software to Improve Compliance

Madhuri Gourav
April 26, 2024
8
min read
Agent Assist

Enhancing Call Center Productivity with Live Agent Support

Abhishek Punyani
April 25, 2024
8
min read
Contact Center

Real-Time Monitoring Benefits in Remote Insurance Call Center Jobs

Abhishek Punyani
April 25, 2024
9
min read
Agent Assist

Elevate Customer Support Experience: The Power of Live Agent Assist

Abhishek Punyani
April 24, 2024
13
min read
Contact Center

Why Insurance Call Center Services Must Adopt Real-Time Monitoring Today?

Madhuri Gourav
April 24, 2024
7
min read
Contact Center

The Critical Role of Brand Reputation in Securing Quality Real Estate Leads

Madhuri Gourav
April 23, 2024
8
min read
Contact Center

Enhancing Customer Experience with Call Center Software for Insurance

Abhishek Punyani
April 23, 2024
15
min read
Agent Assist

2024’s Top Real-Time Monitoring Tools for Effective Agent Tracking

Madhuri Gourav
April 22, 2024
6
min read
Contact Center

Real-Time Monitoring Example in Banking

Abhishek Punyani
April 22, 2024
8
min read
Contact Center

Mastering Real-Time Monitoring: A Comprehensive Guide for Call Centers

Abhishek Punyani
April 22, 2024
12
min read
Contact Center

2024's Top Call Center Statistics: Trends and Insights

Madhuri Gourav
April 22, 2024
8
min read
Contact Center

The Leading Causes Behind Misselling in Financial Sector & How Convin is Fixing It

Madhuri Gourav
April 19, 2024
10
min read
Contact Center

Enhance Caller Engagement With Effective Scripts for Life Insurance Call Center

Madhuri Gourav
April 19, 2024
10
min read
Contact Center

Understanding the Difference Between Regulation and Compliance in BFSI

Abhishek Punyani
April 19, 2024
8
min read
Contact Center

10 Essential Call Center Insurance KPIs for 2024

Abhishek Punyani
April 19, 2024
10
min read
Contact Center

10 Important Regulations For Insurance Call Center Outsourcing Strategies for 2024

Madhuri Gourav
April 16, 2024
8
min read
Contact Center

Best Practices for Health Insurance Call Center Cold Scripts

Abhishek Punyani
April 16, 2024
12
min read
Contact Center

Explore 5 Ways Call Centers Promote Recognition With Brand Reputation Examples

Madhuri Gourav
April 16, 2024
7
min read
Contact Center

Exploring Call Center Outsourcing Services for the BFSI Industry

Abhishek Punyani
April 16, 2024
10
min read
Contact Center

Increase Insurance Revenue by 23% with Real-Time Monitoring Tools

Madhuri Gourav
April 12, 2024
6
min read
Contact Center

The Importance of Reputation Management in Financial Services

Abhishek Punyani
April 12, 2024
10
min read
Agent Assist

Real-Time Supervisor Assist: The Complete Guide to Empower Supervisors

Rimlee Patgiri
April 12, 2024
8
min read
Agent Assist

Reduce Customer Escalations In Insurance Call Center With Live Assist

Madhuri Gourav
April 11, 2024
10
min read
Contact Center

7 Primary Approaches for Compliance And Regulation in Insurance

Madhuri Gourav
April 11, 2024
8
min read
Contact Center

Mastering Positive Brand Reputation with Real-Time Monitoring

Abhishek Punyani
April 11, 2024
10
min read
Contact Center

Which Regulations and Compliance Requirements Control The US Banking Sector?

Madhuri Gourav
April 10, 2024
7
min read
Contact Center

6 Dynamic Ways Call Centers Elevate Your Online Reputation Management

Abhishek Punyani
April 10, 2024
12
min read
Contact Center

Decoding CES: Defining a Good CES Score

Abhishek Punyani
April 9, 2024
7
min read
Contact Center

Is Big Data + Generative AI Customer Service a Major Advancement for the Financial Sector?

Madhuri Gourav
April 9, 2024
6
min read
Contact Center

Cracking The Distinctive Metrics Between NPS and Customer Effort Score Survey

Madhuri Gourav
April 8, 2024
8
min read
Contact Center

What is churn in call center business and 7 Ways to Reduce Customer Churn

Madhuri Gourav
April 8, 2024
5
min read
Contact Center

What Is Customer Effort Score and How Does it Work?

Abhishek Punyani
April 8, 2024
10
min read
Contact Center

Why Does Your Call Center Need a Call Tracking App?

Abhishek Punyani
April 8, 2024
14
min read
Contact Center

What Exactly is Keyword Spotting in Speech Recognition Software?

Rimlee Patgiri
April 5, 2024
6
min read
Contact Center

Mastering Online Reputation: A Guide for Agents

Abhishek Punyani
April 4, 2024
10
min read
Contact Center

10 Essential Online Reputation Management Strategies for Small Businesses

Abhishek Punyani
April 4, 2024
12
min read
Contact Center

Top 10 Customer Service Automation Software to Streamline Your Operations in 2024

Madhuri Gourav
April 3, 2024
8
min read
Contact Center

7 Interesting Strategies to Use Customer Experience Automation in 2024

Madhuri Gourav
April 3, 2024
6
min read
Agent Assist

Role of Real-Time Agent Assist in Overcoming BFSI Challenges

Madhuri Gourav
April 3, 2024
10
min read
Contact Center

Phone Call Tracking Software Explained: A Comprehensive Guide

Abhishek Punyani
April 2, 2024
15
min read
Contact Center

Understanding Customer Experience Automation Tools

Abhishek Punyani
April 2, 2024
13
min read
Contact Center

Mastering Call Tracking Software: A Comprehensive Guide

Abhishek Punyani
April 1, 2024
15
min read
Contact Center

Is Your Digital Reputation Ready for a Multi-Channel World?

Madhuri Gourav
April 1, 2024
8
min read
Contact Center

How to Use Automated Coaching to Monitor Call Center Coaching Trends and Changes?

Madhuri Gourav
March 28, 2024
10
min read
Agent Assist

How Real-Time Monitoring is a Game-Changer for New Agents?

Rimlee Patgiri
March 27, 2024
8
min read
Contact Center

33 Best Customer Service Survey Questions

Abhishek Punyani
March 27, 2024
15
min read
Contact Center

Master Your Sales with the Ultimate Dashboard Guide

Madhuri Gourav
March 27, 2024
8
min read
Contact Center

Guarding Your Online Image Simplified with Online Reputation Monitoring

Madhuri Gourav
March 27, 2024
6
min read
Contact Center

18 Essential Sales Report Examples for Dynamic Sales Teams

Abhishek Punyani
March 26, 2024
10
min read
Contact Center

Join the New Sales Coaching Revolution: Reason Why Your Agents Will Cheer

Madhuri Gourav
March 22, 2024
10
min read
Contact Center

Skyrocket Sales With the Ultimate Sales Call Tracking Software

Madhuri Gourav
March 22, 2024
7
min read
Contact Center

Uncover the Power of Phone Call Tracking for Explosive Business Growth

Madhuri Gourav
March 22, 2024
8
min read
Contact Center

Step-by-Step Conflict Resolution Process to Navigate Disputes in Call Centers

Madhuri Gourav
March 21, 2024
9
min read
Contact Center

Mastering Customer Service Satisfaction Survey Analysis

Abhishek Punyani
March 21, 2024
14
min read
Contact Center

Revolutionize Your Sales Strategy with Expert Sales Data Analysis

Abhishek Punyani
March 21, 2024
15
min read
Contact Center

Maximizing Sensitive Data in Call Centers with Redaction Software

Rimlee Patgiri
March 20, 2024
5
min read
Contact Center

Questions to Ask and Why in a Customer Service Questionnaire

Madhuri Gourav
March 20, 2024
8
min read
Contact Center

17 CSAT Questions That Skyrocket Your Customer Satisfaction

Madhuri Gourav
March 20, 2024
6
min read
Contact Center

Uncover the Importance of Call Center Business Continuity Plan

Madhuri Gourav
March 19, 2024
7
min read
Contact Center

Combat Agent Churn for Improved Contact Center Stability

Madhuri Gourav
March 19, 2024
6
min read
Agent Assist

Agent Assist vs. Real-Time Guidance: Key Differences

Abhishek Punyani
March 15, 2024
10
min read
Contact Center

Crafting Your Contact Center Emergency Response Plan

Abhishek Punyani
March 15, 2024
12
min read
Contact Center

Understanding Sales Analysis Techniques and Lead Qualification

Madhuri Gourav
March 14, 2024
6
min read
Contact Center

Consider These Top Sales Reporting Software Used in Call Centers

Madhuri Gourav
March 14, 2024
7
min read
Contact Center

Top Gen AI and Security Concerns in Contact Centers | ChatGPT

Abhishek Punyani
March 13, 2024
10
min read
Contact Center

The Ultimate Guide to Sales Reports and its Automation

Abhishek Punyani
March 13, 2024
13
min read
Contact Center

Explore Revenue Opportunities Using ChatGPT Contact Center Technology

Rimlee Patgiri
March 13, 2024
8
min read
Contact Center

10 Innovative Ways to Use Generative AI for Automated Customer Support in Contact Centers

Madhuri Gourav
March 12, 2024
10
min read
Contact Center

Understanding Inbound Sales Reports: What Do They Entail?

Madhuri Gourav
March 12, 2024
5
min read
Contact Center

Exploring Human-AI Collaboration: Synergy Between Humans and Machines

Abhishek Punyani
March 11, 2024
14
min read
Contact Center

Essential Guide to Call Center Service Level Standards

Abhishek Punyani
March 11, 2024
14
min read
Contact Center

A Deep Dive into the Application of Call Center Quality Management with Generative AI

Madhuri Gourav
March 8, 2024
14
min read
Contact Center

Save Big on Outsourcing: Essential Call Center Pricing Guide

Madhuri Gourav
March 8, 2024
10
min read
Contact Center

Lead the Pack with America's Top Call Center Outsourcing Companies

Madhuri Gourav
March 8, 2024
7
min read
Contact Center

Advantages and Disadvantages of Contact Center Outsourcing

Abhishek Punyani
March 7, 2024
10
min read
Contact Center

Harnessing Machine Learning (ML) in Customer Service

Abhishek Punyani
March 7, 2024
14
min read
Contact Center

Secret Behind Sudden Drop in Escalation Calls in e-Retail Call Center

Rimlee Patgiri
March 6, 2024
7
min read
Contact Center

Next-Gen Customer Service with Generative AI for Superior Support

Madhuri Gourav
March 6, 2024
8
min read
Contact Center

Create Winning Customer Experience Strategy with Generative AI

Madhuri Gourav
March 6, 2024
8
min read
Contact Center

Unveiling the Key Differences between LLM and Generative AI

Abhishek Punyani
March 5, 2024
10
min read
Contact Center

How ChatGPT Revolutionizes Customer Service in 2024: (Tips, Insights & Real-Life Examples)

Abhishek Punyani
March 5, 2024
14
min read
Contact Center

Support Templates for Authentic Customer Engagement and Relationships

Madhuri Gourav
March 4, 2024
8
min read
Contact Center

What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?

Madhuri Gourav
March 4, 2024
8
min read
Contact Center

Advanced Analytics and Machine Learning in Call Centers

Abhishek Punyani
March 1, 2024
15
min read
Contact Center

Call Center vs. BPO Call Center Companies Explained

Abhishek Punyani
March 1, 2024
15
min read
Contact Center

Protecting Data with Generative AI Security in Contact Centers

Madhuri Gourav
March 1, 2024
15
min read
Contact Center

Power of Data Mining for Business Intelligence–Learn from a Travel Giant

Rimlee Patgiri
February 29, 2024
7
min read
Contact Center

Choosing the Right Tech Between Conversational AI and Generative AI

Madhuri Gourav
February 29, 2024
10
min read
Contact Center

21 Undiscovered Use Cases of Gen AI in Customer Service

Madhuri Gourav
February 29, 2024
10
min read
Contact Center

Scaling New Heights: Mastering Customer Queries with Generative AI

Abhishek Punyani
February 28, 2024
15
min read
Contact Center

Understanding the Difference: Generative AI vs Conversational AI

Abhishek Punyani
February 28, 2024
12
min read
Contact Center

Transforming Customer Experience with Deep Learning

Abhishek Punyani
February 27, 2024
15
min read
Contact Center

10 Effective Strategies for Utilizing Video and Voice Call Recordings in Customer Service

Abhishek Punyani
February 27, 2024
12
min read
Contact Center

Unveiling Sentiment Analysis with Gen AI: Benefits & Applications

Madhuri Gourav
February 27, 2024
10
min read
Contact Center

Unveiling ChatGPT: The Ultimate Generative AI Solution

Madhuri Gourav
February 27, 2024
8
min read
Contact Center

Addressing Customer Success Challenges with Customer Support Tools

Madhuri Gourav
February 23, 2024
10
min read
Contact Center

Exploring Phone vs Video Call Recording: Key Differences

Abhishek Punyani
February 23, 2024
10
min read
Contact Center

Top 10 Call Recording Services for Call Centers

Madhuri Gourav
February 23, 2024
11
min read
View All

Case Studies

SaaS - Health, Wellness and Fitness

Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.

Carestack
September 21, 2023
Computer Software

Place improves deal size by 74% by adding Convin’s conversation intelligence to its sales stack.

Place
September 21, 2023
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Podcasts

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Episode 37: How is AI driving quality management transformation in contact centers?

Ashish Santhalia
March 27, 2023
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Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.

Ashish Santhalia
February 28, 2023
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Episode 35: How to revolutionalize customer experience in a Healthcare contact center.

Ashish Santhalia
July 12, 2023
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Episode 34: Typical quality management problems that contact centers need to fix in 2023.

Ashish Santhalia
July 12, 2023
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Episode 33: How to improve contact center interactions with AI?

Ashish Santhalia
July 12, 2023
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Episode 32: How does software technology help you create the perfect contact center setup?

Ashish Santhalia
July 12, 2023
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Episode 31: How to overcome top Account Management challenges in 2022?

Team Convin
July 12, 2023
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Episode 30: The ultimate sales hack: try being human.

Team Convin
July 12, 2023
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Episode 29: How can organizations effectively use partnership selling in 2022?

Team Convin
July 12, 2023
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Episode 28: How to Leverage Video to directly increase sales in 2022?

Team Convin
July 12, 2023
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Episode 27: How to Create a Sales Playbook for SaaS Startup serving Mid Market Segment?

Team Convin
July 12, 2023
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Episode 26: How to Generate Inbound Sales Leads with LinkedIn Social Selling?

Team Convin
December 13, 2022
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Episode 25: How to Improve your Sales Team's Performance?

Team Convin
July 12, 2023
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Episode 24: How can B2B Sales Teams have Highly Effective Demo Calls?

Team Convin
July 12, 2023
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Episode 23: Ace Gap Selling Like a Pro

Team Convin
July 12, 2023
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Episode 22: Why is Sales Considered Icky?

Ashish Santhalia
July 12, 2023
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Episode 21: The Top Programs to Scale B2B Prospect Meetings

Team Convin
July 12, 2023
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Episode 20: How not to fail when Cold calling C-suite Executives?

Ashish Santhalia
July 12, 2023
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Episode 19: Spilling the Secrets of a Great Discovery Call

Ashish Santhalia
July 12, 2023
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Episode 18: The ins and outs of Enterprise Sales in the B2B SaaS industry

Ashish Santhalia
July 12, 2023
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Episode 17: Importance of bridging the gap between sales and marketing

Ashish Santhalia
July 12, 2023
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Episode 16: How can early SaaS startups book more meetings from outbound sales?

Ashish Santhalia
December 13, 2022
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Episode 15: Top sales mistakes every early-stage startup makes and how to avoid them?

Ashish Santhalia
July 12, 2023
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Episode 14 - How to use Videos to Ace Virtual Selling in 2022?

Ashish Santhalia
December 13, 2022
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Episode 13 - How to increase your Sales training ROI?

Ashish Santhalia
December 13, 2022
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Episode 12 - How to build and ideal sales tech stack?

Ashish Santhalia
July 12, 2023
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Episode 11 - How to use the right messaging to move stalled deals forward?

Ashish Santhalia
July 12, 2023
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Episode 10 - What is Sales Enablement and how to design a high-performing Sales Enablement program for remote sales teams?

Ashish Santhalia
July 12, 2023
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Episode 9 - How to close more deals with effective negotiation?

Ashish Santhalia
July 12, 2023
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Episode 8: The Power of Educating Prospects in their Buying Process

Ashish Santhalia
July 12, 2023
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Episode 7: How to handle Objections Effectively?

Ashish Santhalia
July 12, 2023
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Episode 6: How can sales professionals leverage The Art of Social Selling?

Ashish Santhalia
December 13, 2022
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Episode 5: How can salespeople use Market Intelligence to sell more in 2021?

Ashish Santhalia
December 13, 2022
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Episode 4: How can effective communication lead to better outcome in sales?

Ashish Santhalia
July 12, 2023
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Episode 3: How can founders make sales for their SaaS startup?

Ashish Santhalia
December 13, 2022
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Episode 2: How can Sales Managers and leaders effectively coach their AE teams?

Ashish Santhalia
July 12, 2023
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Episode 1: How can SDR leaders ramp up new hires in less than 60 days?

Ashish Santhalia
July 12, 2023
View All

News

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How can Artificial Intelligence for customer support assist businesses?

The Times of India
November 14, 2022
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Conversation AI strengthening and transforming BFSI Customer Support Evolving Customer Support Landscape in BFSI: Powered by conversation AI

Durgesh Choudhary
November 11, 2022
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How AI-driven win-loss deal analysis is changing the face of customer interactions

Bharat Patidar
October 19, 2022
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The Customer Sensitive Analysis Bomb: Never leave a negative customer experience unresolved

The Times of India
September 19, 2022
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The Rise of AI in Customer Service

CXO Outlook
September 16, 2022
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Ashish Santhalia, CEO, featured in TOI: Soon, you may not know if you are talking to a human

Times of India
September 7, 2022
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30 Startups To Watch: The Startups That Caught Our Eye In July 2022

Inc42
August 9, 2022
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New tech on the block: Cleantech, SaaS, FinTech, brand creation, insuretech

The Tech Panda
July 25, 2022
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Conversation Intelligence Platform Market Size In 2022

Digital Journal
July 25, 2022
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In An Increasingly VUCA World, AI & Big Data Assisted Selling Is Crucial For Businesses Across Sectors

Business World
July 25, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Prime View
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Open PR
July 9, 2022
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Convin dispatches AI-fueled specialist help stage for banks and monetary establishments

Up Plus
July 9, 2022
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Convin launches AI-powered agent assist platform for banks and financial institutions

Corp Story
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Chennai Plus Online News
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Business News This Week
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

Mangalore Mirror
July 9, 2022
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Convin launches AI-powered agent assist platform for BFSI companies

My Times Now
July 9, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

india press release
July 9, 2022
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Convin launches AI-powered agent assist platform for BFSI companies

Thelocalreport
July 9, 2022
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Convin launches AI-powered agent help platform for BFSI firms

The Nations
July 9, 2022
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Convin launches AI-powered agent assist platform for banks and financial institutions

July 6, 2022
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Convin launches AI-powered agent assist platform for banks & financial institutions

APN NEWS
July 6, 2022
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Convin launches AI-powered agent assist platform for BFSI companies

Mint
July 6, 2022
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Convin announces the launch of a first of a kind AI platform that reimagines virtual assisted selling

Dehli Daily Times
May 20, 2022
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Convin announces the launch of a first of a kind AI platform that reimagines virtual assisted selling

IQ Stock Market
May 20, 2022
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Convin announces the launch of a first of a kind AI platform that reimagines virtual assisted selling

India Business Daily
May 20, 2022
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Convin Introduces Envisioned Assisted Selling Platform for Businesses

AZO Robotics
May 20, 2022
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Convin.ai secures Rs 16 crore in seed round led by Kalaari Capital

CNBC TV18
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

TECH ADVISOR
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

PC GAMER
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

PCWorld
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

Macworld
April 27, 2022
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Convin - The Platform That Reimagines Virtual Assisted Selling For Businesses, Has Raised $2.1M In Seed Funding From Kalaari Capital

TheStreet
April 27, 2022
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Virtual Assisted Selling Platform Convin.ai Raises Rs.16 Cr in Seed Round Led by Kalaari Capital

IndianWeb2
April 27, 2022
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[Funding roundup] Cubyts, Baaz, Convin, and TeaMonk raise capital

Yourstory
April 27, 2022
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Convin - the platform that reimagines virtual assisted selling for businesses, has raised $2.1M in seed funding from Kalaari Capital

CISON PR Newswire
April 27, 2022
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Mercado global de Plataforma de inteligencia de conversación Impulsores clave, restricciones y oportunidades, pronóstico de los principales líderes para 2022-2030

Revista Crossover
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Global Conversation Intelligence Platform Market 2022 to 2031 Analysis

Ripon College Days
April 27, 2022
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Conversation Intelligence Platform Convin Raises Rs 2.5 Crore from Titan Capital, 9 Unicorns

IndianWeb2
May 31, 2021
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STARTUP DIGEST: Convin raises Rs 2.5 crore from Titan Capital & 9Unicorns

CNBC TV18
May 31, 2021
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Conversation intelligence platform Convin raises Rs 2.5 crore from Titan Capital

CIO Elets
May 31, 2021
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[Funding alert] Conversation intelligence platform Convin raises Rs 2.5Cr from Titan Capital, 9Unicorns

Daily Hunt
May 31, 2021
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Convin raises Rs 2.5 crore from Titan Capital, 9Unicorns

The Economic Times
June 2, 2021
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Conversation intelligence platform Convin raises INR 2.5 crore from Titan Capital, 9Unicorns

CRN
May 31, 2021
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Conversation intelligence platform Convin raises INR 2.5 crore from Titan Capital, 9Unicorns

Express Computer
May 31, 2021
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Titan Capital, 9Unicorns back Convin; Accio Robotics, Jobsgaar, others raise capital

Tech circle
May 31, 2021
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Convin Raises Rs 2.5Cr From 9Unicorns, Titan Capital

BW Disrupt
May 31, 2021
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[Funding alert] Conversation intelligence platform Convin raises Rs 2.5Cr from Titan Capital, 9Unicorns

Your Story
May 31, 2021
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[Funding alert] Conversation intelligence platform Convin raises Rs 2.5Cr from Titan Capital, 9Unicorns

Yahoo
May 31, 2021
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Ebooks

Ebook

How to sell faster in 2022?

Ebook

How to sell to the C-suite executives without getting stressed out?

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Ebook

Expert Plan for a Successful Sales Call

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Ebook

Want to leverage video to increase sales in 2022?

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Research Room

Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
8
min read
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
10
min read
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
6
min read
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
7
min read
Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
8
min read
Convin's Research Room

Features Of Revenue Intelligence For A Growing Business

Abhishikha Chatterjee
August 18, 2022
10
min read
Convin's Research Room

Sales Growth Metrics - KPIs and Metrics and how to measure?

Abhishikha Chatterjee
August 18, 2022
9
min read
Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

Abhishikha Chatterjee
August 18, 2022
8
min read
Convin's Research Room

Impact of sales training on sales readiness - A Sales Report

Aarti Nair
June 22, 2022
8
min read
Convin's Research Room

Sales statistics that will help you sell bigger, better, and more in 2022

Aarti Nair
April 7, 2022
8
min read
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Data Story

Data Story

Elevate Conversion Rates with Targeted Agent Coaching Strategy

Team Convin

May 31, 2023

View All

Convin improves customer conversations for contact centers.

You’ll never know unless you try.

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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