A Call Center Quality Assurance Platform

Best alternative to Scorebuddy

Best alternative to Scorebuddy

Deploy quality management platform in less than 4 weeks for increased call center efficiency, compliance, and audit.

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What makes Convin a better alternative to Scorebuddy?

  • Advanced and custom reporting
  • Easy to use and navigate
  • Automated coaching for agent performance

Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.

Kanika S.
Team Lead, AESL

See Convin In Action!

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Scorebuddy alternative for higher agent productivity.

Combine Quality Management, Automated Coaching, Agent Learning, and AI Analytics under a single roof.

FREE Proof of Concept

Get to know Convin at your own pace, with your data (for free).

Faster Deployment

Experience 3-4 weeks express implementation and easy setup with minimal training.

Experience speech-to-text accuracy.

Ensure high transcription accuracy and analytics using in-house ML algorithms.

Faster loading time

Enjoy faster searches and screens turning up before the blink of an eye.

Want to see automated QA workflows in action?

Book a Demo

Why do customers choose Convin over Scorebuddy?

Core Features
Scorebuddy
Convin.ai
Automated Workflows and Sampling
Automated work queues to push high-priority conversations.
Automated work queues to push high-priority conversations.
Audit Feedback
Audio/ Video notes and comments are missing.
Audio/ Video notes and comments for contextual understanding.
Customer Intelligence
Advanced analytics and reporting are weak spots.
Strong conversation analytics and insights.
Automated coaching
Targeted coaching driven manually.
Automatically assigns top performer recordings as a coaching session
Intuitive leaderboards
Persona-wise leaderboard needs to be stronger.
Persona-wise leaderboard is available
Custom Reporting
Custom reporting and filters are weak spots.
Customized reporting available
eLearning LMS (Learning Management System)
Dedicated portal for LMS
Dedicated LMS module for agents
Notifications & Alerts
Missing alerts mean missing violations.
Important events are notified to managers.
Real-time Assist
No Real-Time Assistance.
Real-time Assist is launching soon
Mobile App
Hasn’t released a mobile application yet.
Released mobile app for faster call center management.
Scorebuddy
Convin.ai
1. Automated Workflows and Sampling
Automated work queues to push high-priority conversations.
Automated work queues to push high-priority conversations.
2. Audit Feedback
Audio/ Video notes and comments for contextual understanding.
Audio/ Video notes and comments are missing.
3. Customer Intelligence
Strong conversation analytics and insights.
Advanced analytics and reporting are weak spots.
4. Automated coaching
Targeted coaching driven manually.
Automatically assigns top performer recordings as a coaching session
5. Intuitive leaderboards
Persona-wise leaderboard is available
Persona-wise leaderboard needs to be stronger.
6. Custom Reporting
Customized reporting available
Custom reporting and filters are weak spots.
7. eLearning LMS(Learning Management System)
Dedicated LMS module for agents
Dedicated portal for LMS
8. Rebuttal & Dispute Management System
Acknowledge and Raise rebuttals with QA teams
Agents can’t raise disputes.
9. Notifications & Alerts
Missing alerts mean missing violations.
Important events are notified to managers.
10. Real-time Assist
No Real-Time Assistance.
Real-time Assist is launching soon
11. Mobile App
Hasn’t released a mobile application yet.
Released mobile app for faster call center management.

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See What Our Customers Have To Say

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Aakash Das

Talent Acquisition Specialist
Coders Data

I love how Convin's AI-based quality audit platform is completely customisable and eliminates random sampling. It also reduces the dependency on manual QA and provides business insights, ROI impacts, agent improvement analysis, and error analysis which helps us increase our business efficiency.

‍Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Great Companies Love Convin

Flawless call center QA that makes you think twice about Scorebuddy.

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