Deploy quality management platform in less than 4 weeks for increased call center efficiency, compliance, and audit.
"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."
Combine Quality Management, Automated Coaching, Agent Learning, and AI Analytics under a single roof.
Get to know Convin at your own pace, with your data (for free).
Experience 3-4 weeks express implementation and easy setup with minimal training.
Ensure high transcription accuracy and analytics using in-house ML algorithms.
Enjoy faster searches and screens turning up before the blink of an eye.
Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.
I love how Convin's AI-based quality audit platform is completely customisable and eliminates random sampling. It also reduces the dependency on manual QA and provides business insights, ROI impacts, agent improvement analysis, and error analysis which helps us increase our business efficiency.
Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.