The Better Call Center Quality Assurance Platform

Best alternative to EvaluAgent

Best alternative to EvaluAgent

Deploy call center QA in less than 4 weeks for automated audits and increased agent productivity.

What makes Convin a better alternative to EvaluAgent?

  • Flawless custom integrations
  • Automated coaching for agent performance
  • Advanced conversation analytics and reporting

Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.

Kanika S.
Team Lead, AESL

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EvaluAgent alternative for higher QA productivity.

Employ automated QA workflows that increase agent productivity by enhancing QA process efficiency.

FREE Proof of Concept

Get to know Convin at your own pace, with your data (for free).

Faster Deployment

Experience 3-4 weeks express implementation and easy setup with minimal training.

Experience speech-to-text accuracy.

Ensure high transcription accuracy and analytics using in-house ML algorithms.

Faster loading time

Enjoy faster searches and screens turning up before the blink of an eye.

Want to see automated QA workflows in action?

Book a Demo

Why do customers choose Convin over EvaluAgent?

Core Features
EvaluAgent
Convin.ai
Automated Workflows
Automated work queues to send high-priority conversations.
Automated work queues to send high-priority conversations.
Customer Intelligence
Advanced analytics and reporting are missing.
Strong conversation analytics and insight
Automated Coaching
Managers manually assign coaching moments to agents using filters
Automatically assigns top performer recordings as coaching session
eLearning LMS (Learning Management System)
Dedicated portal for LMS
Dedicated LMS module for agents
Integration
Open API but doesn’t support all applications.
Open API supports all custom integrations
Contact Center Reporting
Current reporting is not useful. Needs 3rd party integration for reporting.
Accurate reporting performed on Convin.
Agent Readiness Assessment
No specialized method to check agent performance and coaching effectiveness.
Check agents' performance and coaching effectiveness with an assessment.
Real-time Assist
No Real-Time Assistance.
Real-time Assist is launching soon
Mobile App
Hasn’t released a mobile application yet.
Released mobile app for faster call center management.
EvaluAgent
Convin.ai
1. Automated Workflows
Automated work queues to send high-priority conversations
Automated work queues to send high-priority conversations.
2. Customer Intelligence
Strong conversation analytics and insight
Advanced analytics and reporting are missing.
3. Automated Coaching
Automatically assigns top performer recordings as coaching session
Managers manually assign coaching moments to agents using filters.
4. eLearning LMS (Learning Management System)
Dedicated portal for LMS
Dedicated LMS module for agents
5. Integration
Open API supports all custom integrations
Open API but doesn’t support all applications.
6. Contact Center Reporting
Accurate reporting performed on Convin.
Current reporting is not useful. Needs 3rd party integration for reporting.
7. Agent Readiness Assessment
Check agents' performance and coaching effectiveness with an assessment.
No specialized method to check agent performance and coaching effectiveness.
8. Real-time Assist
Real-time Assist is launching soon
No Real-Time Assistance.
9. Mobile App
Hasn’t released a mobile application yet.
Released mobile app for faster call center management.

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See What Our Customers Have To Say

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Aakash Das

Talent Acquisition Specialist
Coders Data

I love how Convin's AI-based quality audit platform is completely customisable and eliminates random sampling. It also reduces the dependency on manual QA and provides business insights, ROI impacts, agent improvement analysis, and error analysis which helps us increase our business efficiency.

‍Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Great Companies Love Convin

Flawless call center QA that makes you think twice about EvaluAgent.

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