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Customer patience is dwindling, agent expectations are rising, and AI is evolving rapidly. What does this mean for businesses and profitability? Tune in to our podcast series for insights from industry experts navigating the changing customer landscape.
AI Insights
S2E9: Building Viksit Bharat ā How Regional Rural Banks Are Driving Financial Inclusion with Technology
šļø In this episode of Convin Conversations, Ashish Santhalia, CEO of Convin, speaks with Prakash Chandra Baror, General Manager at State Bank of India and Director of Regional Rural Banks. With 31+ years in banking, Prakash shares how Indiaās rural banking ecosystem has evolved ā from manual records to digital transformation ā and how RRBs are driving financial inclusion at scale.
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