Break down complex omnichannel client conversations into digestible transcriptions. Unlock actionable insights from customer intelligence software that drive strategic decisions and business outputs.
Improve seller and agent performance by identifying customer trends and uncovering
critical keywords and topics that reviewers can quickly jump to in recorded conversations.
Draw more juice from conversations by analyzing recorded calls. Access past recordings, directly jump to key moments in calls/chats/emails. Identify keywords, topics discussed, and action items. Further, analyze valuable discussions while building a digital sales playbook with call recordings.
Make Generate automatic transcriptions and notes from multi-channel conversations. Be an active listener and take advantage of automated transcriptions or notes. Improve follow-ups and call prep with comprehensive notes. Automatically populate call notes in your CRM
Pinpoint business patterns and trends in every customer conversation. Investigate deal status, market trends, customer behavior, and agent performance–all under the same roof.Access role-based reports and dashboards to accelerate decision-making.
Track false and misleading information before you lose customer trust. Get automatic violation notifications and take corrective actions before it’s too late. Customize tracking and analyze which activity, behavior, or phrase leads to loss of deals.
Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors. Convin allows us to leverage our customer conversations for market insights that benefits our go-to-market strategy.
Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.
Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.
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Uncover meaningful conversation insights and stay one step ahead of the competition.
