Closely monitor every call center conversation. Discover market trends, needs, and competition moves to improve sales. Take proactive actions to course-correct the sales and support process.
Perform automated QA on customer calls, chats, and email conversations. Evaluate agents-
customer conversations basis call center processes, scripts, and compliance policies to locate
real performance gaps.
Call tracking catches performance snags with AI-driven automated quality assurance. Shift from random and smaller sampling size to 100% conversation samples. Trust an unbiased and efficient scoring mechanism while holding onto the manual scoring option.
Build a vigilant team with call tracking system. Track custom call quality parameters without staying stuck at pre-defined scorecards. Pin-point non-compliant behavior while identifying the strengths and weaknesses of contact center staff. Generate actionable recommendations that impact agent performance.
Give direct selling activities a higher priority. Be an active listener and take advantage of automated transcriptions or notes. Generate automatic transcriptions and notes from multi-channel conversations. Improve follow-ups and call prep with comprehensive notes. Automatically populate call notes in your CRM.
AI-powered call tracking system gives unfiltered customer feedback and responses. Conversation intelligence helps understand what messaging is hitting the mark. Marketing and sale teams can use the information to reiterate marketing campaigns and customize sales pitches to match the market tone across customer-preferred channels.
Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.
Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors. Convin allows us to leverage our customer conversations for market insights that benefits our go-to-market strategy.
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Monitor agent call quality with advanced tracking software
that accelerates sales revenue.
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