Looking for speech analytics software?

The Best Alternative To CallMiner

The Best Alternative To CallMiner

 Deploy a more powerful speech analytics software with high speech-to-text accuracy and better conversation interpretations.

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What makes Convin a better alternative to CallMiner?

  • High-impact speech analytics and reporting
  • Automated coaching for agent performance
  • Actionable customer intelligence

Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.

Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL

"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."

Shanti Oppenheimer
Care Connection

See Convin In Action!

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CallMiner alternative for better customer intelligence

Experience speech-to-text transcription that generates only right interpretations from highly accurate analytics.

FREE Proof of Concept

Get to know Convin at your own pace and with your data (for free)

Faster Deployment

Experience 2-week express implementation and easy setup with minimal training.

Exceptional speech-to-text accuracy

Ensure high transcription accuracy and analytics using in-house ML algorithms.

Faster loading time

Enjoy faster searches and screens turning up before the blink of an eye.

Want To See AI-driven Analytics In Action?

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Why do customers choose Convin over CallMiner?

Core Features
CallMiner
Convin.ai
Speech-to-text accuracy
High accuracy levels
Unstable and skewed transcripts
Conversation Sampling Rules
Sampling rules to auto-select and auto-assign high-priority calls
Doesn’t use a sampling rule mechanism
Automated Coaching
Managers manually assign coaching moments to agents using filters.
Automatically assigns top performer recordings as coaching session
eLearning LMS(Learning Management System)
No dedicated portal for LMS
Dedicated LMS module for agents
Contact Center Reporting
Reporting is backed by Tableau. Sometimes interpretations are incorrect.
Accurate reporting performed on Convin.
Agent Readiness Assessment
No specialized method to check agent performance and coaching effectiveness.
Check agents' performance and coaching effectiveness with an assessment.
In-the-moment intervention
Real-time assistance handles alerts and guidance.
Real-time Assist is launching soon
Mobile App
Hasn’t released a mobile application yet.
Released mobile app for faster call center management.Released mobile app for faster call center management.
CallMiner
Convin.ai
1. Speech-to-text accuracy
High accuracy levels
Unstable and skewed transcripts
2. Conversation Sampling Rules
Sampling rules to auto-select and auto-assign high-priority calls
Doesn’t use a sampling rule mechanism
3. Automated Coaching
Automatically assigns top performer recordings as coaching session
Managers manually assign coaching moments to agents using filters
4. eLearning LMS(Learning Management System)
Dedicated LMS module for agents
No dedicated portal for LMS
5. Contact Center Reporting
Accurate reporting performed on Convin.
Reporting is backed by Tableau. Sometimes interpretations are incorrect.
6. Agent Readiness Assessment
Check agents' performance and coaching effectiveness with an assessment.
No specialized method to check agent performance and coaching effectiveness.
7. In-the-moment intervention
Real-time Assist is launching soon
Real-time assistance handles alerts and guidance.
8. Mobile App
Released mobile app for faster call center management.
Hasn’t released a mobile application yet.

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See What Our Customers Have To Say

Shanti

Sales Director
Care Connection

Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.

Aakash Das

Talent Acquisition Specialist
Coders Data

I love how Convin's AI-based quality audit platform is completely customisable and eliminates random sampling. It also reduces the dependency on manual QA and provides business insights, ROI impacts, agent improvement analysis, and error analysis which helps us increase our business efficiency.

‍Aaron Drummond

Account Executive
Place Technology

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

Great Companies Love Convin

Speech-to-text accuracy that makes you think twice about CallMiner.

Invest in the future of call centers that meets your efficiency needs and fits your budget.

Speech-to-text accuracy that makes you think twice about CallMiner.

Invest in the future of call centers that meets your efficiency needs and fits your budget.

Book a Demo

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