Call center quality monitoring for higher agent productivity
Eliminate random sampling and human bias by investing in 100% call monitoring. Transform agent performance with granular insight into improvement areas.
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Why do contact centers need call monitoring software?
- Increase call audit coverage to 100%.
- Fastrack feedback and boost agent productivity by 3X.
- Reduce average handle time by 56 secs.
- Enable auditors to review 5X more conversations manually.
Convin not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
"Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition."
AI-powered call center monitoring for omnichannel customer engagements
Perform call quality monitoring on agent calls, chats, and emails to evaluate and generate actual performance gaps
Efficient Conversation
Evaluation
Eliminate guesswork and 5X call quality evaluation speed
Track Compliance Adherence
Flag compliance violations with parameter-based auto-scoring
Produce Actionable
Insights
Make objective decisions and fill agent gaps with auto-generated QA reports
Feedback on Omnichannel Engagements
Surface critical conversations and offer daily agent feedback across channels
Enterprise-grade security & trust
Why customers love us?
Aaron Drummond
Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.
Shanti
Convin's call evaluation is one of the most concise and easy to use interface in comparison to their competition. Additionally, their ability to track terms being used in calls over time and have AI-based recommendations on which words should be followed based on how often they occur is unique compared to their competitors.
Alex Siegler
We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.
Eliminate manual QA and invest in automated call monitoring
Reduce compliance violations and make informed decisions with Convin’s automated call center monitoring software.
