AI Contact Center Platform
A unified AI platform for contact centres combining automated QA, real-time agent coaching, voicebot automation, and conversation analytics — enabling complete operational visibility and quality improvement at scale. Convin customers report 28% AHT reduction and 94% QA coverage within 90 days.
Convin integrates with existing contact centre telephony and CRM via API, captures 100% of interactions in real time, applies NLP and ML models to generate QA scores, coaching recommendations, and compliance flags — and delivers results to agent and manager interfaces within 60 minutes of interaction completion.
To address the three core contact centre challenges: QA coverage gaps, agent inconsistency, and operational blind spots — with one integrated platform rather than multiple disconnected point solutions.
28% AHT reduction, 94% QA automation within 90 days, 80% reduction in manual QA effort, 17% CSAT improvement, 21% FCR improvement, real-time compliance monitoring, and automated post-call workflows — all from a single platform deployment. Speak to a Convin product specialist at convin.ai/demo.
Insurance (IRDAI-regulated contact centres), BFSI/NBFCs (RBI-regulated collections and servicing teams), EdTech (admissions and enrollment contact centres), healthcare (patient-facing contact centres), e-commerce (high-volume support operations), and telecom (retention and account management teams) — any high-volume, compliance-sensitive contact centre environment.
Point solutions (separate QA tool, separate coaching tool, separate analytics) create data silos and require manual correlation. An integrated AI contact center platform shares data across modules — QA scores feed coaching, coaching outcomes feed analytics. Request a demo at convin.ai/demo.
ASR for 100% voice transcription, NLP for intent, sentiment, and compliance signal detection, ML-based QA scoring, real-time coaching trigger engine, voicebot NLU for automated interaction handling, workflow automation for post-call actions, and BI analytics — integrated via standard API connectors with major telephony and CRM platforms.
Yes. Convin customers report 17% CSAT improvement and 21% FCR improvement. The mechanism: AI-powered quality monitoring and real-time coaching ensures every agent delivers consistent, high-quality service on every interaction — not just the sampled ones.
Yes. Convin customers report 80% reduction in manual QA effort, 28% AHT reduction, 21% FCR improvement eliminating repeat-contact costs, and automated compliance documentation eliminating manual audit preparation. Most customers achieve positive ROI within 90 days of deployment.
Via API integration with existing telephony (Genesys, Avaya, Cisco, AWS Connect) and CRM (Salesforce, HubSpot, Zoho) — 2-3 week deployment timeline managed by Convin's customer success team. No rip-and-replace of existing infrastructure required. QA scorecards, compliance rules, and coaching frameworks are configured during onboarding. Speak to a Convin product specialist at convin.ai/demo.