AI Call Auditing

Automated audit of every call for compliance with regulatory requirements and internal policies — generating tamper-proof audit records covering script version, disclosure completion, escalation path, and outcome for every interaction.

Convin integrates with existing telephony via API, captures 100% of call audio, transcribes it in real time, and applies ML-based QA scoring models against configurable quality frameworks. QA scores, deviation flags, and post-call coaching recommendations are delivered to dashboards within 60 minutes of call completion — no manual call listening required.

Compliance audits require evidence that every regulated interaction met required standards. Manual auditing of sampled calls leaves 95–98% of interactions without audit documentation. AI call auditing covers every interaction automatically.

100% call audit coverage, tamper-proof audit records accepted in IRDAI/RBI regulatory reviews, 74% reduction in audit preparation time, and real-time alerts on interactions that fail audit criteria. Speak to a Convin product specialist at convin.ai/demo.

Insurance (IRDAI compliance QA on every renewal and claims call), BFSI/NBFCs (RBI collections quality scoring and audit trail generation), EdTech (admissions counsellor QA for UGC/DPDP compliance), healthcare (patient communication quality monitoring), and e-commerce (high-volume support QA for FCR and tone compliance).

Traditional QA reviews 2-5% of calls, takes 24-72 hours to produce results, and relies on reviewer consistency. AI Call Auditing scores 100% of interactions automatically, delivers results within 60 minutes, and applies the same standards consistently to every call — without reviewer availability constraints.

ASR for 100% voice transcription, NLP for quality signal and compliance deviation detection, ML-based QA scoring models trained on contact centre interaction data, automated deviation flagging with timestamp and agent ID, post-call coaching recommendation generation, and tamper-proof audit log creation.

Yes. QA at 100% coverage — rather than 2-5% sampling — ensures that quality improvements identified through scoring actually propagate to all agent interactions. Convin QA customers report 17% CSAT improvement and 21% FCR improvement as consistent quality management drives better agent behaviour across the team.

Yes. 80% reduction in manual QA effort is the primary cost reduction. Higher-quality QA data drives faster coaching improvement, which produces 28% AHT reduction and 21% FCR improvement — eliminating the repeat-contact and handling cost of unresolved interactions.

Standard deployment takes 2–3 weeks: Week 1 for telephony/CRM integration, Week 2 for scorecard and compliance rule configuration, Week 3 for supervised pilot. Your dedicated onboarding manager is assigned on Day 1. Start with a 30-day pilot — request access at convin.ai/demo.