When EdTech teams scale or consolidate, the gap isn't headcount — it's intelligence. Revenue drifts silently through inconsistent pitches, unreviewed calls, and counselors spending most of their time on inquiries that never needed a human.
Post-merger, two playbooks run in parallel. One counselor quotes one offer; another quotes something different. The prospect receives a fractured experience before they ever enroll.
Managers now oversee twice the headcount. They can't listen to every call. Revenue integrity drifts silently — surfacing only when the quarterly number disappoints.
High-intent leads queue behind generic FAQs. Counselors spend the bulk of their time on inquiries that don't need a human. Real closers wait. Conversion suffers.
Live prompts surface the right pitch, objection handler, or compliance point as the conversation unfolds — no manager on the call required.
100% of conversations scored automatically. Managers see every outlier, flag, and coaching moment — without reviewing a single recording.
Convin resolves up to 70% of inbound inquiries autonomously — freeing counselors to focus on high-intent leads that need a closer.
One pitch, across both teams, from Day 1. The merged entity speaks with a single voice on every call — immediately, not after 18 months of drift.
Drop-off points, objection patterns, and follow-up gaps surfaced as dashboards — not recordings that nobody has time to review.
Convin works across every channel counselors use — voice, web chat, and WhatsApp — with the same intelligence layer on all three.
Lead arrives via call, chat, or WhatsApp. Convin captures the interaction immediately across all channels.
Routine FAQs resolved autonomously. High-intent signals route directly to a live counselor — no queue waste.
Real-time prompts surface the right pitch, objection handler, and next best action as the call unfolds.
Every conversation scored the moment it ends. Compliance, pitch adherence, and follow-up tracked automatically.
Outliers, coaching flags, and drop-off patterns surfaced in one view. No call reviews. No sampling.
Consistent experience. Accelerated cycle. The student doesn't know two teams merged — and that's the point.
Enrollment conversion rate improvement across pilot cohorts
Reduction in average response-to-enrollment cycle time
Call coverage — every conversation scored, not a 2% sample
| Challenge | Without Convin | With Convin |
|---|---|---|
| Playbook consistency | Varies by counselor | Enforced on every call |
| QA coverage | 2–5% sampled manually | 100% automated |
| Inquiry handling | All routed to counselors | AI resolves 70% |
| Manager visibility | Recordings, no reviews | Dashboards & flags |
| Post-merger alignment | 12–18 months of drift | Unified from Day 1 |
30-minute walkthrough. No commitment. Your funnel, your data.